Campaigns & Promotions – Lucky Draw handling guide
Version: 1.0
Last updated: 7 May 2026
Quick answer
- Lucky Draw is scheduled for September 2026.
- Provide high-level information only unless official campaign details are confirmed.
- Do not overpromise prizes, eligibility or winning chances.
What to say
“Yes, there is a PERWIRA Lucky Draw scheduled for September 2026. Further details and official instructions will be shared through the PERWIRA Super App and official communication channels. I can include the available information in the email guide for your reference.”
Agent rules
- Do not confirm prize details unless released through official communication.
- Do not promise that activation guarantees a win.
- Use
LUCKYDRAW_QUERYtag when user asks about prize, eligibility or draw timing. - Offer to send email guide if user wants written confirmation.