PERWIRA KMS

Preparing knowledge base...

KMS

PERWIRA Agent Enablement System

Live Chat · Email · Outbound Ready

Support, onboard and guide users with one trusted source.

Search by user issue, feature, call tag or scenario. Use this KMS for live chat, email support and the upcoming outbound activation project.

Priority Agent Workflows

Start here for daily support and outbound operations.

Start Here

Getting Started

What PERWIRA is, download options, first login and activation flow.

 Fast Resolution

Common Issues

App not found, login failed, OTP, MyKad concern, complaint and email-only handling.

 Outbound Project

Activation Call Script

Full call flow from greeting and recording disclosure to download, login and closing.

 Mitigation Library

Outbound Scenarios

Objections, device limitations, trust concerns, PDPA questions, call tags and next actions.

Ecosystem Knowledge

Feature-level explanations for users.

Features & BenefitsBerita, Wallet, Mall, PERNAMA Shop, Bonus, Akademi and KASIH. PERWIRA AppSign-up, login, OTP, password reset and profile support. Berita / CMSOfficial news, department messages and CMS roles. Campaigns & PromotionsLucky draw guidance and future campaign handling.

Service Modules

Transactional and partner service support.

PERWIRA WalletReloads, balance limits, fees, security and disputes. PERNAMA StoreOrders, merchant checks, delivery, return and refund handling. QarQal AssistBasic vs Premium coverage, towing, exclusions and refund rules. Privacy / PDPAData usage, call recording, OTP safety and escalation.

Published Scenarios

Agent-ready scenario responses created in Scenario Builder.

No published scenarios yet. Add scenarios from Admin CMS > Scenario Builder.

Quick Entry Points

Use these when the user states the issue directly.

App not found Login failed OTP / never share OTP Is this a scam? Send email guide PDPA / data use Lucky Draw Towing coverage Order return / refund