Knowledge Management System
Sign in to continue to your assigned workspace.
Access is automatically routed based on your assigned role.
Super Admin Workspace
Shared content control
Published updates are saved to the shared system for all approved users.
Based on shared article views from the database.
Drafts, published changes and scenario updates.
Choose an article from the left panel.
Version history for this article.
Organise articles into clear topic sections so agents and store users can browse knowledge content faster.
Create reusable keywords that improve article search, filtering and content discovery across KMS.
Build agent-ready responses and escalation paths.
Search terms and zero-result searches from the system.
Helpful/outdated feedback from agents.
User profile fields are loaded from the shared system when connected. Existing passwords cannot be displayed because the system stores passwords securely as hashes; enter a new password only when resetting it.
Based on login credentials, users are routed automatically.
| Access Level | Route |
|---|---|
| Agent Admin | Admin workspace except User Management |
| Super Admin | Full admin workspace including User Management |
| PERNAMA Store Admin | PERNAMA Store Learning Admin CMS |
| Store Personnel | PERNAMA Store Learning Page |
| Call Center Agent | KMS Landing Page |
Tracks login and logout events by user, role, date and time.
Super Admin audit log for article, scenario, category, tag, user and backup/import actions.
Upload FAQ, T&C, SOP or notes. The CMS will extract the text and create a draft article for admin review before publishing.
No file selected
Best support: TXT, MD, HTML and CSV. DOCX/PDF/Excel extraction uses browser libraries when available.
Export, import or clear cached CMS data.
No action yet.